Calls · Voicemail · Text Messaging
Everything else is already built and waiting. Add a business number and the calling, voicemail and texting tools switch on across your whole office: dialing from the contact you already have open, live call transcripts, AI call summaries, voicemail drops and follow-up texts that send themselves.
A lead fills out your form and expects a human. Without a business number, answering means digging out your phone, retyping the number, and hoping you remember afterwards what was said and what you promised. With one, the lead is reachable from every screen you already work in, and the whole conversation files itself onto the contact record without you touching a thing.
Open a contact, click Call, and the calling window opens with the number already loaded and ready to dial. No handset, no keypad, no copying numbers between screens. It runs in the browser, so it works from whatever computer your rep happens to be sitting at.
Click to CallProspects see your business line on their screen, not your personal cell, and there is no personal number for them to hold on to once you have stopped working the lead. Calls, texts and voicemails live on the contact record, not on somebody's phone, so a contact can be handed to another rep without handing over your number with it.
Calls are transcribed live, line by line, and the transcript is saved right on the contact, labelled so you can see who said what and in what order. Stop taking notes while you talk. Six weeks later you will still know exactly what was said.
Live TranscriptionOne click turns a transcript into four headings a busy person can read in fifteen seconds: what happened, the key points, what each side committed to, and the single next action. Written in English or Spanish depending on the rep, and generated once so a summary never changes underneath you.
AI-PoweredAttempts are logged: when it started, how long it lasted, and how it ended, completed, busy, no answer, canceled or failed. The whole history sits on the contact next to the texts and emails, so anyone picking that lead up can see what has already been tried.
Score a call the moment it ends. A quick rating on the call row tells you at a glance which conversations were worth having, and which leads deserve another attempt.
Build a library of voicemails filed under the pipeline status each one belongs to. Record straight from your microphone in the browser or upload a WAV or MP3 you already have. Drag them into the order you want them offered in, and stop re-recording the same message forty times a week.
Record or UploadPair every recording with a text message. When a call goes to voicemail, pick a recording from the calling window: your lead hears your voice, and the matching text, with their first name and your booking link already filled in, lands on their phone. Leave the delay at none and the text goes out the moment the recording finishes; set one and it arrives up to five minutes later, while they are still holding the phone. That is two touches in the time it takes to click once.
Voice + SMS TogetherSave the messages you send over and over, then drop one into the composer with a click. Every template can carry placeholders, the contact's first and last name, your name, your email, your text number, your booking and meeting links, and they are filled in with the real values at the moment you use it.
Reusable & PersonalizedThe same idea on the email side. Keep a library of the emails your team actually needs, load one into a message or a broadcast, and send it without rewriting it or hunting for the last person who got it right.
Replies come straight back into the same thread, attached to the contact rather than to anybody's personal phone. Find a contact fast, attach an image from your media library, drop in an emoji, or hide a thread you are done with.
Not sure what to say? Pick a tone, friendly, professional, persuasive, excited, helpful, caring, funny, urgent, inspirational or exclusive, and the AI drafts the message from the history you already have with that contact and the stage they are sitting at in your pipeline.
10 TonesThe call starts from the screen you were already looking at, and it writes itself down while you have it. What you get afterwards is not a vague memory, it is a record that stays on the contact and goes with the lead.
More likely to qualify a lead when the first call goes out inside five minutes instead of thirty.1
Transcript
A transcript is the truth, but nobody reads a twelve-minute transcript before the next call. One click turns it into the four things that actually matter, written from the transcript alone so it never reports interest that was never expressed.
Words is the ceiling the summary is written to. Long enough to be useful, short enough that it actually gets read.
Reached Maria on the second attempt. She is interested but wants to see the compensation plan before committing to anything.
Currently working two jobs and looking for something she can run in the evenings.
Has been approached by another company and did not like the pressure.
Asked twice about start-up cost.
Rep to send the presentation link tonight. Maria to watch it before Thursday and take a call Thursday at 7 PM.
Send the presentation and book Thursday 7 PM on the calendar before ending the day.
Most calls go to voicemail. That is not a failure, it is the most common outcome of the job, and it is the one your CRM should be best at. Build the library once, filed under the pipeline status each message belongs to, and every future voicemail is a single click.
Touches, voice and text, from a single click, while your prospect is still holding the phone.
Every team has ten messages it sends over and over, and every team retypes them. Save them once, with placeholders where the personal details go, and they come back out already personalized for whoever you are talking to.
Tones the AI will write in, from friendly to urgent, so the message sounds like the moment it is being sent into.
Hi first name — thanks for reaching out! I'm your name and I'll send you a short video in a moment.
Here's my calendar first name — grab whatever time suits you: booking link
Tried you just now first name — reply here any time. This is my number: your text number
The three places on a phone call where reps lose time, lose detail, or lose the thread entirely.
Speech-to-text runs while the call is happening, a line at a time, labelled so you can tell your own words from theirs. The finished transcript is filed onto the contact record as soon as the call ends.
Outcome, key points, commitments and the next step, written strictly from what was actually said. It reads through the mis-hearings a transcript always has and never invents interest that was not there.
After the call, the AI reads your history with that contact and their pipeline stage, and drafts the follow-up text in the tone you choose. Available in English and Spanish.
None of this is a new app for your team to learn. It is the same contact record, the same pipeline and the same follow-up they already use, with the phone finally attached to it.
The call starts from the screen the rep was already looking at, not from a phone in another room with the number typed in by hand.
Calls, transcripts, summaries and texts all sit on the contact record, so they stay with the lead instead of leaving with the rep.
Voicemail drop plus follow-up text, on one click, instead of a message nobody records and a text nobody remembers to send.
Reassign a contact and the calls, transcripts, summaries and texts go with it. Nothing walks out of the business on somebody's personal phone.
Speed is the whole game, and it has been measured for twenty years. The lead you answer first is the lead you keep. Everything on this page exists to make the first call happen sooner and the second one happen at all.
GibbonOS Support Team
Of text messages are read within five minutes.3 The same follow-up, in the channel people actually answer.
Numbers to type. No handset, no keypad, no copying numbers between screens, and no app to install on anybody's computer.
Notes to take during the call. The transcript and the summary do it for you, so you can listen instead of typing.
Book a free demo and we'll show you the calling, voicemail and texting tools running on a real pipeline, not a generic walkthrough.
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